Cancellation and Refund Policy: The Membership & The VIP Experience

Accessing The Membership

Once you’ve enrolled and completed payment for The Membership, you’ll receive a Welcome Email with everything you need to get started.

This includes:

Your login for the Members Portal

A link to join the private Facebook group

From there, you’ll be able to access all course materials, features, and attend live coaching sessions. Live attendance is optional but highly encouraged—you’ll get the most transformation when you’re in the room.

Accessing The VIP Experience

Once you’ve enrolled in The VIP Experience, you’ll also receive a Welcome Email with all your access links.

Because this is a cohort-based programme with a set start date, your Welcome Email and login details will arrive closer to the start of your cohort—you’ll receive them at the right time to support your onboarding process.

Changing Your Mind

We honour your consumer rights.

Under the UK Consumer Contracts Regulations, you have the right to cancel any programme within 14 days of purchase—even if it’s online.

However, this only applies if you haven’t accessed the course materials in the Members Portal yet.

If you have accessed course content or attended coaching during that 14-day window, you’re still welcome to cancel—but we’ll apply a proportionate refund, based on:

How many trainings or resources you’ve accessed

How many coaching calls you’ve attended

Any admin or material costs already incurred

This ensures fairness and respects the value of the programme delivered.

If the Programme Doesn’t Meet Your Expectations

If the programme doesn’t match what was described, or if the quality of teaching falls short, you’re protected under the UK Consumer Rights Act.

We have a responsibility to:

Deliver the service with reasonable care and skill

Ensure that any information we gave you (written or spoken) is accurate and binding if you relied on it in your decision to enrol

If we fall short on this, you’re entitled to a remedy. This could include:

Repeating or correcting the parts of the programme that didn’t meet the standard, at no extra cost

Or, if that’s not possible, a price reduction (up to 100% of the cost depending on the situation), refunded within 14 days of agreement

If You Believe You Were Mis-Sold

We work hard to clearly communicate what our programmes are designed to achieve—and what’s expected from you as a participant.

This information is available in our:

Website and social media content

Sales emails, private podcast, and consultation calls

Programme resources and onboarding materials

In the VIP Experience, we also offer a consultation where you’re encouraged to ask anything you need to make an informed decision.

If you feel you were mis-sold, you’re entitled to cancel and request a refund under the same terms as changing your mind.

Cancelling a Monthly Membership Subscription

To cancel your monthly Membership subscription, email us at theteam@hannahwatkinscoach.com.

Please let us know at least three working days before your next billing date to avoid that payment being processed.

Cancelling a VIP Experience Subscription

The VIP Experience is a 12-month financial and energetic commitment.

By joining, you agree to complete the full payment plan, unless you are entitled to a refund as outlined above (e.g., under your 14-day cancellation rights or consumer protection laws).

Because each VIP intake is capped and places are limited, cancellations or refunds are not offered after the programme begins, unless legally required.

Full details can be found in the VIP-specific Terms & Conditions provided to you upon joining.

Confidentiality

All coaching sessions are confidential.

You are welcome to share your personal experiences outside of the group, but you may not share:

Other members' stories or anything shared in session

Any part of the programme materials, session content, or recordings

Group conversations, tools, or coaching frameworks on social media or elsewhere

We are deeply committed to safety and trust. Repeated breaches of confidentiality or programme rules may result in your removal from the programme without refund.

Disclaimers

Your results are your responsibility—we’ll provide tools, coaching, and guidance, but your progress depends on your application of the work.

Coaching is not a substitute for professional medical, mental health, or psychiatric care. Please seek appropriate professional support if needed.

Our programmes are for educational and coaching purposes only.

By participating, you agree to respect the boundaries, rules, and confidentiality of the programme space.

If you have any questions or concerns about these terms, please don’t hesitate to email us at theteam@hannahwatkinscoach.com.

We’re always here to help.